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Hafnia Support Center

Get help with us about the Hafnia product or community. Check system status, troubleshoot an issue, get support or contact us about anything else here.

Troubleshoot an Issue

Start here to quickly identify and resolve common issues.

Account, Billing & Governance

Still need help?

Contact our support.

Submit a request and our team will review and respond.

To speed up resolution, include:

  • Steps to reproduce
  • Environment details
  • Logs (if available)

Who should I contact?

Hafnia Support

  • Community and partnership questions
  • API and platform issues
  • AI / video summarisation output
  • Billing and usage questions
  • Hafnia service availability

Milestone Support

  • XProtect platform issues
  • XProtect video summarisation plugin
  • Smart Client performance
  • Camera and VMS setup
  • Installation and configuration issues
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