Hafnia Support Center

Get help with us about the Hafnia product or community. Check system status, troubleshoot an issue, get support or contact us about anything else here.

Troubleshoot an Issue

Start here to quickly identify and resolve common issues.

Getting started

VLM-as-a-Service

VLM XProtect plugin

Account, Billing & Governance

Account management

Pricing & Payment

Policies & Governance

Still need help?

Contact our support.

Submit a request and our team will review and respond.

To speed up resolution, include:

Steps to reproduce
Environment details
Logs (if available)

FAQ

Who should I contact?

Hafnia Support

Community and partnership questions
API and platform issues
AI / video summarisation output
Billing and usage questions
Hafnia service availability

Milestone Support

XProtect platform issues
XProtect video summarisation plugin
Smart Client performance
Camera and VMS setup
Installation and configuration issues